Last updated: September 24, 2025
ROZAL INTERNATIONAL (“we,” “our,” or “us”) operates the LAVEEN HANDICRAFTS website at https://www.laveenhandicrafts.com (the “Site”) to showcase and export artisanal handicrafts. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make inquiries through our Site. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1. Personal Information You Provide
• Contact details (name, email address, telephone number, postal address) when you submit inquiries, request quotes, or subscribe to our newsletter.
• Business information (company name, job title, business address) if you register as a trade partner or distributor.
1.2. Automatically Collected Information
• Log data including IP address, browser type, referring/exit pages, and timestamps.
• Device information such as operating system, device identifiers, and screen resolution.
• Usage data on pages visited, duration of visit, and interactions with Site features.
1.3. Cookies and Tracking Technologies
• We use cookies, web beacons, and similar technologies to enhance Site functionality, analyze traffic, and customize your experience.
• You may disable cookies via your browser settings, though certain Site features may not function properly.
2. How We Use Your Information
• To respond to your inquiries, process quote requests, and communicate order status.
• To personalize and improve Site content and layout based on user preferences.
• To send marketing communications (e.g., newsletters, product announcements) if you have opted in; you may unsubscribe at any time via the link in our emails.
• To detect, prevent, and address technical issues, fraud, or other unauthorized activities.
• To comply with legal obligations and enforce our Terms of Service.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area, we process your personal data under the following legal bases:
• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary to fulfil our contractual obligations with you.
• Legitimate Interests: Necessary for our legitimate interests in operating and improving our business, provided your rights and freedoms do not override those interests.
• Legal Obligation: To comply with a legal requirement under EU or local law.
4. Data Sharing and Disclosure
• Service Providers: We engage third-party vendors (e.g., web hosting, email service, analytics) who process information on our behalf under confidentiality obligations.
• Legal Requirements: We may disclose personal information to comply with legal process, enforce our Policies, protect our rights or property, or investigate fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the succeeding entity under similar privacy terms.
5. Third-Party Links and Services
• Our Site may contain links to third-party websites (e.g., payment gateways, social media). We do not control their privacy practices. We recommend you review their policies before providing personal data.
6. International Data Transfers
• As an exporter based in the UK and India, we may transfer your data internationally (e.g., between our offices, and to service providers in other jurisdictions). We implement appropriate safeguards such as Standard Contractual Clauses or equivalent measures to ensure the security of your data.
7. Data Retention
• We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Security
• We employ industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Access: Request a copy of your personal information.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data when it is no longer necessary.
• Restriction: Limit the processing of your data under certain circumstances.
• Portability: Request transfer of your data to another controller in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: At any time, by contacting us or using the unsubscribe link in marketing emails.
To exercise any of these rights, please contact us at [email protected].
10. Children’s Privacy
• Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a child under 16, please contact us to request deletion.
11. Updates to This Policy
• We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version on the Site with a revised “Effective Date.” Your continued use of the Site after changes constitute your acceptance of the updated Policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please email us at [email protected]
By using https://www.laveenhandicrafts.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.